Returns Policy

1. Overview

We aim to ensure you are completely satisfied with your purchase. If, for any reason, you are not happy with your Goods, you may return them under the terms of this Returns Policy.

2. Eligibility for Returns

• Returns must be requested within 14 days of receipt.
• Goods must be unused, in original condition and packaging.
• All original accessories, manuals, and labels must be included.

3. Non‑returnable Items

Certain items cannot be returned:

• Goods made to customer specifications or personalised items.
• Special order or bespoke products.
• Any item sealed for health or hygiene reasons once unsealed.

4. Return Process

1. Contact our customer service team at support@sparewheel.co within 14 days to request a return authorization.
2. Pack the Goods securely in their original packaging.
3. Ship the Goods to:
   The Spare Wheel Company Ltd
   Swains Industrial Estate
   Ashingdon Road
   Rochford
   Essex
   SS4 1RG
   United Kingdom
4. Include your order number and return authorisation code inside the package.

5. Refunds & Exchanges

Once we receive and inspect your return:

• Refunds will be issued to the original payment method within 14 days.
• Shipping costs are refundable only if the return is a result of our error or faulty Goods.
• Exchanges are subject to stock availability; contact us for options.

6. Faulty or Damaged Goods

If your Goods arrive faulty or damaged, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a replacement, repair or full refund as appropriate.

7. Contact Us

If you have any questions about our Returns Policy, please contact: